Terms of use, privacy statement, and cookie policy

Psychology practice Sepora

Terms of use

Last updated: 19 February 2025.

These terms apply to all services offered by Psychology practice Sepora. By making an appointment and taking part in a session or treatment, you agree to these terms.

Article 1 – General

These terms apply to all agreements between Psychology practice Sepora and the client. An agreement comes into effect once an appointment has been confirmed by SMS, WhatsApp, email, or verbally. Dutch law applies to these terms.

Article 2 – Appointments and cancellation

Appointments may be confirmed remotely, by SMS, WhatsApp, email, or verbally. Cancellation is always possible, but if you cancel less than 24 hours before the appointment, the full fee will be charged.
If Psychology practice Sepora needs to cancel an appointment, no costs will be charged and a replacement appointment will be proposed.

Article 3 – Payment terms

Payment should be made by bank transfer, unless agreed otherwise, for example by QR code or Tikkie.
Invoices must be paid within 14 days of the invoice date or before the next session begins, whichever comes first. In the case of late payment, Psychology practice Sepora reserves the right to charge reminder or collection costs.
No refunds: services already provided will not be refunded.

Article 4 – Liability and risks

The client takes full personal responsibility for taking part in sessions, especially outdoor sessions.
Psychology practice Sepora cannot be held liable for accidents, injuries, or damage arising during or as a result of a session.
Clients are advised to have personal liability insurance, though this is not mandatory. In the case of medical or psychological complaints, the client remains responsible for seeking medical advice beforehand if needed.

Article 5 – Code of conduct and ending a session

The outdoor psychologist considers herself bound by the vision, mission, and practice guidelines of the NVO (Dutch Association of Educational Psychologists).
Psychology practice Sepora reserves the right to end a session immediately or refer a client elsewhere in the case of:
  • Aggression, verbal or physical violence
  • Unwanted or boundary-crossing behaviour
  • Lack of respect for the therapist or other participants
  • Other circumstances that disturb a safe working environment
If boundary-crossing behaviour continues, support may be ended permanently.

Article 6 – Complaints and disputes

If you are dissatisfied or have a complaint, you are asked to report this as soon as possible by email, so that an appropriate solution can be sought.
Psychology practice Sepora will respond to the complaint in writing within 14 days. If the complaint is not resolved satisfactorily, the client may contact the Dutch Data Protection Authority or another competent body.

Article 7 – Confidentiality and privacy

Psychology practice Sepora treats all information confidentially and does not share it with third parties, unless:
  • The client gives explicit permission.
  • There is a legal duty to report, for example in the case of danger to the client or others.
  • It is necessary for administrative or legal purposes.
Emails, intake forms, and other digital communication are stored securely and not kept longer than necessary.
See our privacy policy for further details on how we handle personal data.

Article 8 – Changes to these terms

Psychology practice Sepora reserves the right to change these terms. The most recent version can always be found on the website.
If you have questions or comments about these terms, you can contact us by email or through the contact page.

Psychology practice Sepora

Privacy statement

Last updated: 19 February 2025

Article 1 – Who are we?

Psychology practice Sepora is a business that offers services in coaching, therapy, and guidance. We are responsible for processing personal data as described in this privacy statement.
📍 Company details
  • Name: Psychology practice Sepora
  • Location and surrounding area: Eemnes, Eemland, and Het Gooi
  • VAT number: NL005202174B79
  • Chamber of Commerce number: 96309164
  • Email:

Article 2 – Which data do we process and why?

We only process personal data when you actively provide it to us. This can happen in the following ways:

2.1 Data through the contact form and communication

For the purpose of handling questions, appointments, and client contact, we collect the following through the contact form or email correspondence:
  • First and last name
  • Email address
  • Phone number
  • Message

2.2 Data through intake conversations and services

If you become a client of Psychology practice Sepora, additional data may be processed, such as:
  • Contact and address details, where needed for invoicing
  • Substantive information related to the support provided, where applicable
Purpose: carrying out consultations, support, and administration.

2.3 Invoicing and financial administration

For invoicing and compliance with tax legislation, we may also process:
  • Name and address details
  • Invoice details
  • Payment details, such as IBAN in the case of bank transfers
Legal basis: Dutch tax legislation requires us to keep administrative records for at least 7 years.

2.4 Newsletters and blog updates, where applicable

If you subscribe to our newsletter or blog updates, we process:
  • Naam
  • Email address
Purpose: to inform users who are interested in our services. You can unsubscribe at any time through the unsubscribe link in the emails.

Article 3 – How long do we keep your data?

We apply the following retention periods:
  • Contact details from forms and emails: 2 years after the last contact.
  • Data from intake conversations and treatment: for as long as the support continues.
  • Invoice data: 7 years, in accordance with the legal fiscal obligation.
  • Newsletter subscriptions: until unsubscribed.
You may always request earlier deletion of your data, as described in Article 6.

Article 4 – Sharing data with third parties

We do not share personal data with third parties, unless:
  • This is necessary because of a legal obligation, for example towards the tax authorities.
  • Digital services such as email hosting, for example Microsoft, are unavoidable.
  • Where necessary, we conclude data processing agreements with these parties.

Article 5 – Data security

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

Article 6 – Your rights under the GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:
  • Access: You can request a copy of your data.
  • Correction: You can ask for incorrect or incomplete data to be changed.
  • Deletion: You can request deletion of your data, unless a legal retention obligation applies.
  • Objection: You can object to certain forms of processing.
  • Data portability: You can request your data in a commonly used format.
  • Requests can be submitted by email or through the contact page. We respond within 30 days.

Article 7 – Data Protection Officer (DPO)

Psychology practice Sepora is not legally required to appoint a Data Protection Officer (DPO). Questions about privacy can be addressed to Psychology practice Sepora through the contact page.

Article 8 – Changes to this privacy statement

This privacy statement may be changed if our services or the law change. Please check this page regularly for updates. If you have questions or complaints about privacy, you can contact us through the contact page. You may also file a complaint with the Dutch Data Protection Authority via https://www.autoriteitpersoonsgegevens.nl

Psychology practice Sepora

Cookie policy

Last updated: 19 February 2025

Article 1 – Introduction

Psychology practice Sepora respects the privacy of visitors and does not use tracking or analytics cookies. This website only uses functional cookies that are necessary for the technical functioning of the site.

Article 2 – Functional cookies

Our website only places cookies that are essential for the functioning and security of the site, such as authentication cookies, currently only for administrators. No marketing or advertising cookies are used.

Article 3 – No tracking or analytics

At this time, Psychology practice Sepora only uses functional cookies and no tracking or advertising cookies. This means:
  • No tracking cookies – We do not use Google Analytics, Matomo, or other analytics tools that follow your behaviour for advertising or remarketing.
  • No marketing cookies – We do not show ads and do not collect marketing data.
  • Minimal functional cookies – The only cookies used are for technical purposes such as authentication, currently only for administrators.
  • This means your visit to our website remains free from cookies apart from the strictly necessary technical cookies.

Article 4 – Changes to this policy

If Psychology practice Sepora introduces additional functionality in the future, such as logging or telemetry, this cookie policy may be updated. We recommend reviewing this policy from time to time. If you have questions about our cookie policy, you can contact us through the contact page or by email.